Wararnet Media Group, we highly value the feedback of our readers, viewers, and users. Your insights and suggestions help us improve our services and better serve our audience. This Feedback Policy outlines how we collect, handle, and respond to feedback.
Purpose of Feedback
The primary purposes of collecting feedback are:
- Improvement: To continuously enhance the quality of our content, products, and services.
- Engagement: To foster a more interactive and engaging relationship with our audience.
- Responsiveness: To address any concerns or issues raised by our users promptly and effectively.
Types of Feedback
We welcome various types of feedback, including but not limited to:
- Content Feedback: Comments and suggestions about the accuracy, quality, and relevance of our news articles, videos, and other content.
- User Experience: Feedback related to the design, usability, and functionality of our website and mobile applications.
- Technical Issues: Reports of any technical problems or bugs encountered while using our digital platforms.
- General Suggestions: Ideas for new features, topics, or services that you would like to see from Wararnet Media Group.
How to Submit Feedback
You can submit your feedback through several channels:
- Email: Send your feedback to feedback@wararnet.com.
- Contact Form: Use the contact form available on our website.
- Social Media: Reach out to us on our social media platforms using the handle @Wararnetcom.
- Comments Section: Leave comments on our articles and videos.
Handling and Responding to Feedback
- Acknowledgment: We strive to acknowledge the receipt of feedback within 48 hours.
- Review: All feedback is reviewed by the appropriate department to determine the necessary actions.
- Response: We aim to provide a response to feedback within 7 business days. For more complex issues, we may need additional time to investigate and resolve the matter.
- Implementation: Where applicable, we will implement changes or improvements based on the feedback received and communicate these changes to our audience.
Anonymity and Privacy
We respect the privacy of our users and handle all feedback confidentially. If you choose to submit feedback anonymously, please note that we may be limited in our ability to respond directly to your concerns.
Continuous Improvement
Feedback is an essential part of our continuous improvement process. We regularly review and analyze feedback trends to identify areas for long-term improvements and strategic initiatives.
Contact Information
For any questions or additional information about our Feedback Policy, please contact us:
- Email: feedback@wararnet.com
- Phone: +252 61 5399407
- Address: 80 Liberia Road, Mogadishu, Somalia
Thank you for helping us improve Wararnet Media Group. Your feedback is invaluable in our mission to provide high-quality, accurate, and engaging news content.